THE EFFECT OF TOTAL QUALITY MANAGEMENT IMPLEMENTATION ON OPERATIONAL PERFORMANCE THROUGH 5S AND CORPORATE CULTURE AT FOOD AND BEVERAGE PRODUCER

Abstract

This study aims to determine the effect of the implementation of Total Quality Management on Operational Performance through 5S variables and Corporate Culture variables in a food and beverage producer. The research method of this scientific work uses quantitative methods. The population in this study was employees of the bottle packing department at a food and beverage producer which amounted to 49 respondents. Hypothesis testing in this study uses multiple linear regression analysis and path analysis using SPSS (Static Product and Service Solution) software. The results of this study shows that total quality management has a direct positive effect on three variables, namely 5s variable, corporate culture variable and operational performance variable. As mediating variables, 5s has a significant effect on operational performance, but corporate culture does not have a significant effect on operational performance. The effect of the total quality management variable on the Operational performance increased significantly when mediated by the 5s variable and but did not increase significantly when mediated by the Company's culture variable.