DISCRIMINATION IN DIGITAL RECRUITMENT AGAINST VULNERABLE GROUPS: A CASE STUDY IN MEDAN

Abstract

Digital recruitment offers ease of access and efficiency in job searching but still poses challenges, particularly the risk of discrimination that negatively impacts vulnerable groups, such as women and older individuals. This study focuses on the impact of discrimination in digital recruitment on vulnerable groups in Medan. Using a qualitative method with in-depth interviews involving 15 job seekers, the findings reveal that discrimination in the form of age limits, gender preferences, and physical requirements significantly affects their psychological and economic well-being. Psychological impacts include diminished self-confidence, anxiety, and feelings of helplessness, frequently experienced by job seekers from these groups. Economically, such discrimination narrows employment opportunities, prolongs unemployment periods, and hinders financial stability. Additionally, the lack of transparency and feedback from companies exacerbates these effects, creating frustration and mistrust in the recruitment system.This research underscores the importance of reforming digital recruitment policies to ensure a more inclusive, fair process based on applicants' skills and experience.