UTILIZATION OF TECHNOLOGY IN ZAKAT MANAGEMENT AND DISTRIBUTION: AN INNOVATIVE STUDY AT BAZNAS SAMARINDA

Abstract

This study examines the implementation of the SIMBA and Menara Masjid applications at BAZNAS Samarinda, assessing their impact on operational efficiency and transparency in zakat management. Quantitative analysis revealed significant improvements in user satisfaction and operational efficiency, while qualitative data from in-depth interviews confirmed an enhanced understanding of the applications' features post-training. Findings indicate that perceived ease of use and perceived usefulness significantly influence technology acceptance and effectiveness, aligning with the Technology Acceptance Model (TAM) and the Theory of Planned Behavior (TPB). The research highlights the importance of technology integration in zakat management and demonstrates that targeted technological interventions, supported by comprehensive training programs, can substantially enhance zakat management capabilities. Furthermore, the study provides valuable lessons for other zakat-managing organizations aiming to modernize their zakat management processes through tailored technological solutions, strengthening transparency and stakeholder communication. Strategically, this study extends the Resource Dependence Theory by showing how strategic technology use can reduce reliance on external factors and increase organizational autonomy. It also sets the foundation for broader digital application in public administration, suggesting a strategic roadmap for the adoption of similar solutions in other regions and organizations, aiming to improve social justice and community service through technological innovation.