IMPLEMENTATION OF PUBLIC SERVICE INNOVATION THROUGH THE TANGERANG GEMILANG APPLICATION IN TANGERANG REGENCY

Abstract

This research is titled "Implementation of Public Service Innovation through the Tangerang Gemilang in Tangerang Regency." The study is driven by the author's interest in the implementation of e-Government in Tangerang Regency, particularly in terms of innovations in public service through the Tangerang Gemilang application for public services at the Tangerang Regency Public Service Mall. The Tangerang Gemilang application is part of the public service innovation by the Tangerang Regency Government to provide convenience in public services, especially at the Tangerang Regency Public Service Mall, and is one of the forms of e-Government in Tangerang Regency. The research methods used include case studies, interviews, observations, and document analysis. The research design adopts a qualitative approach with a descriptive method. The results of the study show that the Tangerang Gemilang application in the implementation of public services at the Tangerang Regency Public Service Mall has not yet been optimal.