DIGITAL-BASED LAND SERVICE INNOVATION: ELECTRONIC CERTIFICATE CHECK AT THE LAND OFFICE KLATEN REGENCY

Abstract

The rapid development of science and technology, the Government is expected to innovate in providing public services in order to achieve Good Governance. One example of the implementation of Goog Governance is public services in the land sector managed by the Ministry of Agrarian and Spatial Planning/National Land Agency. As part of the government agency, the Klaten Regency Land Office develops innovations in online certificate checking services. The purpose of this study is to find out the extent of the implementation of online certificate checking service innovations and what factors affect them. The method used in this study is a qualitative descriptive method. The data collection method in this study uses interviews and document studies where the source of informants is the community and employees of the Klaten Regency Land Office. The data analysis in this study consists of three stages, namely data condensation, data presentation, and drawing conclusions or verification. The results of the study show that online certificate checking services can significantly improve the quality of the Klaten Regency Land Office in providing fast, precise, transparent, and accountable services to applicants or the community. The community responded positively to the shift towards digital-based land service innovation in terms of online certificate checking. Based on the results of the research, information was obtained about the innovation of the service and the factors that affect it. The factors that affect the implementation of these innovations can be divided into internal such as vision and strategy, human resources, organizational structure, organizational culture, and external such as the availability of technology and government policies. The recommendations of this study aim to develop more mature and sustainable programs in public service innovation in the future.