DIGITAL-BASED INTERCATIVE ADMINISTRATIVE SERVICES FOR THE COMMUNITY OF AMPALU NAGARI, LAREH SAGO HALABAN DISTRICT, FIFTY CITY REGENCY

Abstract

In the post-COVID-19 era, interactive digital-based public services are one way to address the limitations of direct public services for the convenience of the public post-COVID-19 and to keep up with current developments. Therefore, digital innovation in public services is needed to be effective and efficient. This study seeks to identify quality indicators and existing obstacles in the implementation of e-government in the post-COVID-19 IT era. The research method used in this study is library research. The study was conducted by collecting data through documentation techniques and online data searches, using content analysis techniques. Based on the results of the search conducted, the author found that the use of e-government still requires strengthening and maturing in terms of service quality in terms of efficiency, trust, reliability, and public support (citizen support). The implications of this study can be used as consideration and input for the government to improve the quality and innovation of digital-based public services. The recommendations in this study include the need for improvements to application servers and government websites, ongoing socialization, and the need for solid and experienced human resources, especially in the technology field.