THE EFFECT OF THE QUALITY OF COMMUNITY SERVICE ON THE SATISFACTION OF CITIZENS (Quantitative Analysis Study in Central Antapani Village)

Abstract

This research purpose to find out how the quality of community service and citizen satisfaction, as well as to know how the quality of community service on the satisfaction of citizens on the village of Antapani Central Bandung. Factor tested in the study were the quality of community service as a factor (X) or as an independent variable, and citizen satisfaction as a factor (Y) or as a dependent variable. Research methods in this study use descriptive and verifiative methods. This study the population is a resident of Central Antapani Village. The technique to determine the sample is non probability sampling with non parametric test techniques, so that number of research samples amounted to 100 people. The Anaysis method conducted in this study uses multiple linear regression with a significance level of 5%. The program used to process data analysis, researchers for social science (SPSS) Version 22. Based on the result of research compiled partially and simultaneously indicates that the quality of community service in providing an important role to the satisfaction of citizens is 73,3%.