QUALITY OF SERVICE IN IMPLEMENTING PROCEDURE FOR TRANSFER OF NAME OF CERTIFICATE OF PROPRIETARY RIGHTS TO LAND AT THE OFFICE OF LAND IN KABUPATEN BEKASI

Amanda  Morlian; Neneng  Fauziah; Ainun  Islamiyati

Amanda Morlian Administrative Management, Faculty of Social Science and Political Science, Islamic University 45, Bekasi
Neneng Fauziah Administrative Management, Faculty of Social Science and Political Science, Islamic University 45, Bekasi
Ainun Islamiyati Administrative Management, Faculty of Social Science and Political Science, Islamic University 45, Bekasi

Keywords: Quality of Service, Procedure, Transfer of Name, Certificate of Land Ownership

Abstract

Land service is one part of administrative services which is a negative issue in its implementation. Problems with the length of the service process, high costs and extortion are often carried out by officers and cause the quality of land services to be considered poor. This research was conducted with the aim of describing how the quality of service management for reversing the name of the certificate of transfer of land rights at the Kabupaten Bekasi Land Office. By using data collection techniques through observation, interviews and documentation. to find out the Service Quality of the Procedure for the Transfer of Title to Land Title Certificates at the Bekasi Regency Land Office. The results of the study indicate that: (1) The Procedure for Transfer of Title to Land Title Certificates can be carried out through several stages, namely: registration of land rights certificates, examination of files at the Land Office, payment of land rights registration fees, processing, recording and correspondence. with a period of 7 to 20 days, issuance of a certificate.