COLLABORATIVE GOVERNANCE IN SUPERVISING PUBLIC SERVICES OF THE OMBUDSMAN OF THE REPUBLIC OF INDONESIA AND THE MINISTRY OF HOME AFFAIRS
Implementing public services often involves maladministration, requiring oversight of public services, which refers to Article 35 of Law Number 25 of 2009 concerning Public Services. The memorandum of understanding between the Ombudsman of the Republic of Indonesia and the Ministry of Home Affairs of the Republic of Indonesia Number 18/ORI-MOU/V/2022 and Number 119/2515/SJ is a form of collaborative governance with the aim of cooperation related to oversight of public services to prevent maladministration in the delivery of public services. This study aims to analyze the coordinated governance oversight of public services, implementation of cooperation between the Ombudsman of the Republic of Indonesia and the Ministry of Home Affairs, and community participation in the oversight of public services. This study uses the constructivist paradigm and applies a qualitative research method with a case study design. Data acquisition techniques in this study were through observation, in-depth interviews, documentation, and triangulation. In this study, the recruitment of informants initially used purposive sampling. However, over time, the research changed to snowball sampling by applying data analysis techniques through data collection, data reduction, data presentation, and conclusions. The results of the study state that the implementation of the collaboration process related to the ongoing supervision of public services includes the scope of exchanging data and information and resolving public complaints. Monitoring and evaluation of the memorandum of understanding that was carried out by the Ombudsman of the Republic of Indonesia then resulted in the stages of drafting a cooperation agreement with the Directorate General of Population Civil Registration regarding the use of Population Identification Numbers and the Inspectorate General of the Ministry of Home Affairs concerning joint investigations related to the follow-up of the memorandum of understanding in the form of a cooperation agreement.