Public Services in the Covid-19 Pandemic Situation

  • Siti Osa Kossasy Prodi Ilmu Administrasi Negara,STIA LPPN Padang
  • Yenni Jufri Prodi Ilmu Administrasi Negara,STIA LPPN Padang
  • Fenny Ayu Monia Fakultas Tarbiyah, IAIN Bukittinggi
  • Siti Mutia Kosassy Fakultas Keperawatan, Institut Kesehatan Prima Nusantara Bukit Tinggi
Keywords: Public Service, ASN, Covid-19


The Covid-19 pandemic has resulted in many new challenges in various fields, including the bureaucracy which cannot be separated from changes. One of the new natural conditions is the formation of the fundamental transformation of the bureaucracy, from the bureaucracy, which previously used manual methods, continues to grow until now it accustoms itself to the transformation of data technology which is always results-oriented. Using data technology has brought about a massive positive change in culture and certain methods of thought for the State Civil Apparatus (ASN), especially considering that almost all service zones change service patterns which are currently being tried manually, face-to-face, transformed through digital technology. Responding to adjusting to Menpan RB's new routine in this matter has resulted in the Circular Message of the Minister of Administrative Reform and Bureaucratic Reform No.58 of 2020 concerning the Work System of Civil Servants in the New Fair Order, one of these policies controls the implementation of adjustments to the work from homework system. (WFH) and/or work from an office (WFO) for ASN to justify that public services to residents continue to run in the midst of a pandemic. Along with this policy, LAN RI responded by familiarizing the procedures for education in the network (online) by producing Circular Message No. 10 / K1 / HKM. 02.3 / 2020 concerning Technical Guidelines for Organizing Training in the Corona Virus Disease (Covid-19) Pandemic Period

The digitization of the bureaucracy is a new culture that can cut the complicated bureaucracy that takes a lot of time, effort, and money. Thus, it poses a challenge for ASNs to share services that continue to be fast, instant, easy, and simple, and responsive. However, there is a big risk that always lurks from the aspect of ASN's performance, which is the opposite due to the unpreparedness of Human Energy Sources (HR) in facing the digitalization era.