IMPLEMENTATION OF PUBLIC INFORMATION DISCLOSURE POLICY IN ENCOURAGING GOOD GOVERNANCE AT NATIONAL LIBRARY OF INDONESIA

Abstract

This study aims to examine the implementation of the Public Information Disclosure (PID) Policy at the National Library of Indonesia (NLI). Public information transparency is expected to increase public trust and provide the public with an opportunity to participate in monitoring government performance. Law Number 14 of 2008 requires all ministries and government instution to establish a Public Information Officer (PIO) for ensure public access to public information. The PIO obliged to managing the entire public information service process, from collection and documentation, service delivery, and resolution of information disputes. This study used a qualitative descriptive method, collecting data through interviews, data verification, and literature review. The results indicate that the PIO service provides quality information, demonstrates digital innovation, and demonstrates strong leadership commitment. However, public utilization of direct services remains low compared to requests for information through social media.