THE EFFECT OF TRAINING ON PERFORMANCE THROUGH MOTIVATION AS A MEDIATING VARIABLE (A SURVEY OF OUTSOURCED DRIVER EMPLOYEES AT PT X BANDUNG CITY)

Abstract

The development of the Industrial Revolution 5.0 era encourages companies to optimize the role of competent human resources, particularly in responding to rapid business changes and technological advancement. One strategy widely adopted by organizations is the use of outsourcing, including in the banking sector for supporting functions such as drivers. Although this role is crucial for ensuring smooth operational activities, the performance of outsourcing drivers still shows various problems, which are presumed to be influenced by training and work motivation factors. This study aims to analyze the effect of training on performance, the effect of motivation on performance, and the mediating role of motivation in the relationship between training and the performance of outsourcing drivers at PT X in Bandung City. This research employs a quantitative approach with data collected through questionnaires using a Likert scale. The research population consists of 143 outsourcing drivers, with a sample of 106 respondents determined using the Slovin formula and purposive sampling technique. The data were analyzed to examine the causal relationships among variables in accordance with the research hypotheses. The findings of this study are expected to provide empirical contributions in explaining the mediating role of motivation in the relationship between training and performance, as well as practical recommendations for outsourcing companies and the banking industry in designing effective training programs to enhance motivation and sustainably improve the performance of outsourcing employees..