OPTIMIZATION OF WORK QUALITY OF FINANCIAL HUMAN RESOURCES THROUGH COMPETENCE, CERTIFICATION TRAINING, AND SELF-EFFICACY AT UNIVERSITAS PALANGKA RAYA

Abstract

This study aims to analyze the effects of competence, BNSP-based certification training, and self-efficacy on the work quality of financial staff at Universitas Palangka Raya. The study employs a quantitative explanatory approach using Partial Least Squares–Structural Equation Modeling (PLS-SEM). Data were collected through a structured questionnaire distributed to 30 financial staff members representing 8 faculties, 5 work units, and 17 financial divisions within the university. The results indicate that competence, BNSP-based training, and self-efficacy have positive and significant effects on work quality. Among these variables, training demonstrates the strongest direct influence on work quality. Furthermore, the findings reveal that training significantly enhances both competence and self-efficacy, whereas competence does not have a significant effect on self-efficacy. Mediation analysis shows that training significantly mediates the relationships between competence and work quality, as well as between self-efficacy and work quality. However, competence does not mediate the relationship between self-efficacy and work quality. Overall, the study highlights the strategic role of BNSP-based certification training as a key mechanism for improving work quality, both directly and through strengthening employee competence and self-efficacy. These findings suggest that universities should prioritize standardized and certification-oriented training programs to enhance the quality of financial management and institutional governance.