PUBLIC RESPONSE ON SOCIAL MEDIA NARRATION (Case Study: #PercumaLaporPolisi)
This research wait to aims to find out the public response to #PercumaLaporPolisi in the social media dimension of Twitter. The method used is qualitative with a case study approach on #PercumaLaporPolisi. Data analysis uses Computer Assisted Qualitative Data Analysis (CAQDS) with Nvivo 12plus software. Data is presented in the form of crosstab analysis and word cloud analysis. The results showed that in the narrative #PercumaLaporPolisi majority of the public responded with a negative tendency. The attitude came about because of public distrust of the performance of police and strongly condemned some of the actions of police officers. In addition, the public also responds with a positive tendency by showing a constructive attitude to the #PercumaLaporPolisi narrative. In a neutral tendency, the public responds impartially to two sentiments, both positive and negative. And in word cloud analysis, the public response uses several words that are used as a discussion, such as police, #percumalaporpolisi, law, society, and other words.