E-LEARNING GOVERNANCE USING COBIT 5 FRAMEWORK WITH EDM DOMAIN (EVALUATE, DIRECT AND MONITOR)

Abstract

Technology is now not only used in the realm of business but also in the world of education. Coupled with the state of the world which is being hit by COVID-19, many educational institutions use technology to support their teaching and learning activities and e-learning is the most widely used. The intensity of the use of e-learning is increasing, so good governance is needed so that the system can run well & help support existing activities. The object of this research is e-learning at the Kwik Kian Gie Institute of Business and Informatics. The aim is to determine the maturity level of the system and find out how the performance of the system is. Data collection techniques used were interviews and questionnaires. The data analysis technique used is a quantitative technique. The data measurement technique used is COBIT 5 Capability Level and Gap Analysis. The result of the Capability Level calculation is 4.16. This shows that the overall maturity level of the existing system has reached level 4, namely Predictable Process. The results of the Gap Analysis are +0.21 for EDM01, +0.29 for EDM2, –0.14 for EDM03, +0.36 for EDM04 and +0.33 for EDM5. Overall the existing e-learning system has operated within clear boundaries & succeeded in achieving system goals and objectives. Most of the performance of this system has been running according to expectations.