UTILIZATION OF ANDROID BASED APPLICATIONS IN REALIZING QUALITY SERVICES FOR CORRECTIONAL CLIENTS BY THE CENTRAL JAKARTA CORRECTIONAL CENTER
Abstract
Services to the community continue to develop in accordance with technological advances, including services to inmates who have almost completed their criminal period and are outside the penitentiary and are supervised by the correctional center. The research study aims to determine the utilization of android-based applications in realizing quality services for correctional clients by the Central Jakarta Correctional Center. Research methods using descriptive qualitative methods with secondary data sources in the form of android-based applications downloaded from google playstore called 'TemanPAS', which is analyzed descriptively qualitative. The first research results is that the Central Jakarta Correctional Center provides features of online guidance services by community supervisors to correctional clients, features of correctional client work guidance interest data collection services, and features of community research data search services by community supervisors. The second research result is the utilization of the android-based application 'TemanPAS' as a manifestation of two of the dimensions of service quality, namely reliability and responsiveness which are very necessary in the era of technological advances that continue to develop.